01794 874 586
Privacy Policy

Your privacy is very important to us, so we have taken precautions to secure any personal information you send to us.
Below is our privacy policy, which outlines the steps we take in order to protect your data.


Who we are
We are Age Repair, a Southampton based Aesthetic Clinic.

What information we collect
Any information you provide when contacting us is collected. Your name, email address, and message are all required elements when completing the contact form. Any additional information you choose to provide, is also transmitted to us. You may wish to explain details of your enquiry in the message box; anything you do not wish to disclose to us should not be included here. However, we may require additional information from you prior to your appointment / consultation.

How we collect your personal data
When you choose to contact us through our contact form, the information you provide is transmitted to us via email.

How we secure your personal data
Our site is secured using SSL encryption, meaning all transmission of data to and from are encrypted using strong ciphers. This means the data you share with us via the contact form will be made unreadable by any interceptors, should they be successful in gaining access to it. Furthermore, the data is sent to us via email, which is stored securely on Google's servers. More information about Google's commitment to the safety of personal information can be found here.
The computers we use in our office are password-protected, and the office is securely locked when we are closed.

How we store your personal data
Information about you and your appointment are stored electronically on our office computers, and are backed up to secure cloud servers. Any paper records we have are kept in secure filing cabinets, to prevent unauthorised access.

How long we store your personal data
We keep records of you and your appointments for a minimum of 5 years. We understand the nature of our work, and our relationship with you as our clients. Therefore it is important not to inconvenience you with repeated health / enquiry questionnaires when you visit. We understand some clients visit us on a regular basis, while others may not visit us for over a year between each appointment.

Why we store your personal data
Due to the nature of our work, it is absolutely paramount that we have any and all relevant medical history records from you. We also need to keep details of any appointments you've had prior to your visit, so that we can decide on the best and most appropriate course of treatment for you.
Further to this, your contact information is collected so that we can contact you, should we need to.

Sharing your personal data
We are committed to privacy. Therefore, we do not - under any circumstances, share or transmit any of your personal data to anyone else.

Your rights
Under the guidelines of GDPR, you have a right to access, and a right to be forgotten.

Right of access: You have the right to request access to any personal data we hold on you, and we are under obligation to provide this to you in a reasonable space of time. If you wish to request access to your personal data, please use the contact form on our website, and explain that you would like to request access to your data. You do not have to provide a reason.
We will endeavour to fulfil this request within 21 working days.

Right to be forgotten: You have the right to request that we remove any and all personal data we hold on you, at any time. If you wish for us to forget you, please contact us using the contact form, and explain that you would like your personal data removed from our systems. You do not have to provide a reason.
We will endeavour to fulfil this request within 21 working days.